FAQ's
Check out our FAQ's below. Need additional assistance? Send us a message.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We ship internationally! We want to bring Barbella Box to fitness enthusiasts everywhere! 🌍💪
How can I cancel my subscription or receive a refund?
You can cancel your Barbella Box subscription at any time through your account. Cancellation stops future renewals, but it does not automatically refund a charge that has already processed.
Can I receive a refund after canceling?
If your subscription has not yet renewed, canceling will prevent your next charge.
If your subscription has already renewed, we do not offer refunds for that renewal. Our subscriptions renew on the 5th of each month, and the deadline to skip is 7:00 PM EST on the 4th.
To avoid being charged for your next box, please make sure to cancel or skip your subscription before the applicable deadline.
Important: Canceling after a renewal has processed will stop future charges, but your already-paid box will still be sent and is not eligible for a refund.
If you're ever dissatisfied, we’ll do our best to make things right and ensure your experience is nothing short of spectacular! 😊
Can I exchange sizes or items?
We want you to love everything in your Barbella Box! If you received the wrong size, we’ll gladly send you a replacement. If the size you requested doesn’t fit but we have a different size in stock, we’ll work with you to send a new one.
Exchanges are handled on a case-by-case basis, so please email us at support@barbellabox.com if this happens, and we’ll do our best to make it right! 😊
Subscription
Below are some common questions about our products
How does Barbella Box work?
Getting started is simple! Sign up, set your apparel sizes, and get ready to receive a curated box of premium fitness apparel and gear delivered straight to your door each month. Your subscription is ongoing, but you’re in control. You can skip or cancel with no hassle. It’s that easy!
How much does it cost?
We offer flexible subscription options to fit your lifestyle:
✅ Monthly Subscription – $59.99/month + $4.99 U.S. shipping (auto-renews monthly)
✅ Apparel Club – $39.99/month+ $4.99 U.S. shipping for apparel-only (auto-renews monthly)
Choose the plan that works best for you and enjoy premium fitness gear, apparel, and exclusive savings every month! 💪✨
When will I receive my first box?
The timing of your first box depends on when you sign up and the length of the month. Here’s how it works:
For months with 31 days:
If you purchase between the 1st and 16th, your first box will ship between the 22nd and 31st of that month.
If you purchase after the 16th, your first box will ship between the 22nd and 30th of the following month.
For months with 28-30 days:
If you purchase between the 1st and 15th, your first box will ship between the 22nd and 30th of that month.
If you purchase after the 15th, your first box will ship between the 22nd and 31st of the following month.
Have more questions? Don’t hesitate to reach out to us at support@barbellabox.com! 😊
When does my subscription renew?
Barbella Box subscriptions renew automatically on the 5th of each month.
When is the deadline to skip a month?
If you need to skip your upcoming box, you must submit your skip by 7:00 PM EST on the 4th.
Once it reaches 7:00 PM EST on the 4th, the skip window is closed and your subscription will renew on the 5th.
Can I skip my box after it has renewed?
No. Once your subscription has renewed and you have been charged, the box can no longer be skipped.
Please note: We do not offer refunds for subscription renewals that have already processed. If you no longer want your upcoming box, you must skip it before the 7:00 PM EST deadline on the 4th.
What if I forgot to skip?
We understand that things happen, but unfortunately, we cannot refund or reverse a renewal after it has processed. Our skip deadline is firm so that we can finalize inventory and fulfill orders each month.
Which box am I receiving?
You have until 7 PM ET on the 15th (for months with 28-30 days) or the 16th (for months with 31 days) to sign up for that month’s Barbella Box.
If you subscribe after the deadline, your first box will ship the following month.
Have questions? Email us at support@barbellabox.com, and we’ll be happy to help! 😊
General
Below are some of are common questions about orders
Can I buy one product from the box?
Absolutely! We have a one-stop shop where you can purchase products from past boxes at their retail value. Keep in mind that not every product will be available after the boxes ship, but it’s a great place to snag more of the items you love—or even grab them in different colors!
To shop, simply click the "Shop" button on our homepage or navigation bar. Happy shopping! 🛍️💪