Frequently Asked Questions
What is Barbella Box?
Barbella Box is a package delivered each month filled with premium functional fitness apparel, gear, accessories, supplements, snacks, workout tips, and more exclusively for WOMEN! This is a perfect way to try new products, snacks, and brands in the fitness market while also getting a mix of the ones you already love! Barbella Box is the perfect complement to your lifestyle… and for tomorrow’s WOD, of course.
How does Barbella Box work?
Once you sign up for Barbella Box, you enter in your sizes, and shortly after you will receive a package straight to your door! This is an ongoing monthly subscription that you can cancel or pause at any time.
What comes inside?
In each Barbella Box, you will find a healthy mix of 4-6 well-known and new-to-the-market brands products including CrossFit-style apparel, gear, accessories, supplement samples, snacks, workout tips, recipes, and more!
How much does it cost?
You can sign up for Barbella Box monthly, quarterly, or annually. If you sign up on a month to month basis, you will be charged $50 plus FREE Shipping (in the US) each month. This is an auto-renewing monthly rebill.
If you subscribe quarterly, you will receive 3 boxes for $47 each, billed every 3 months for a total of $141 each quarter. This is an auto-renewing quarterly rebill.
If you subscribe to the annual subscription, you will receive 12 boxes for $45 each, billed every 12 months for a total of $540 each year. This is an auto-renewing annual rebill.
When is the monthly deadline?
Depending on whether your sign-up month is 30 or 31 days long, you have until 7pm ET on the 15th (28-30 day month) or 16th (31 day month) of the month to sign up for that month’s Barbella Box. If you purchase after the 15th or 16th, you will receive your Barbella Box the following month. If you have questions regarding the deadline, send us an email and we will verify! [email protected]
When will I receive my first box?
This depends on the day you purchased and the length of the month. See the examples below:
If you purchased BETWEEN the 1st of the month and the 16th of the month during a month with 31 days, you will receive your first box any time between the 22nd and the 31st of that month. If you purchased any time AFTER the 16th of that month, you will receive your first box the following month between the 22nd and the 30th.
If you purchased BETWEEN the 1st of the month and the 15th of the month during a month with 28-30 days, you will receive your first box any time between the 22nd and the 30th of that month. If you purchased any time AFTER the 15th of that month, you will receive your first box the following month between the 22nd and the 31st.
Where do you ship?
We ship internationally! Shipping in the US is free, but shipping internationally has an additional shipping cost. This is calculated at checkout.
How can I cancel my subscription or receive a refund?
If you ever need to close your subscription, you can cancel anytime by logging into your account and editing your subscription, or you can email us at [email protected]
In order to receive a refund, you must request one before your box has shipped. Unfortunately, we are unable to provide refunds for boxes that have shipped. You may receive a refund for an order any time before the 8th of the month. (Ps. If you’re ever dissatisfied, we’ll do our best to make your experience spectacular!)
Can I exchange sizes or items?
We try to accommodate you as much as we can. If you were given the wrong size, we will absolutely send you a new one. If you receive the size you requested but it doesn’t fit, we will send you a new one if we have leftover in stock! It’s on a case by case basis–email us if this happens!
Can I sign up for just one box as a gift?
We have a gifting option available if you wish to purchase a box for a friend. You will click the “Gift” box at checkout. This box still rebills but it is extremely easy to cancel the subscription and just keep the one box!
Not finding what you’re looking for? We’d be happy to help!